Refund policy

Exchanges

We offer a 14-day exchange policy. You have 14 days from the delivery date, as indicated by the shipment tracking information, to request an exchange.

To be eligible for a exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the jewelry is damaged or tarnished it is no longer eligible for a exchange. Please note that some exchanged items may have a higher cost. If the value of the item you are exchanging is greater than the original purchase, you will be responsible for paying the difference before we can ship out the exchanged item.

To start a exchange, you need to contact us at +1 (407)-978-7151 or via email at contact@shopicemancustoms.com. Please note that exchanges will need to be sent to the following address:

ICEMANCUSTOMS EXCHANGES 

5470 E Busch Blvd PMB 503 Tampa Florida 33617

(PLEASE INCLUDE ORDER NUMBER AND SIZE DESIRED TO EXCHANGE)

If your exchange is accepted, you will ship the goods back. Items sent back to us without first requesting a exchange will not be accepted. You can always contact us for any exchanges questions at +1 (407)-978-7151

Returns

We offer a 14-day return policy. You have 14 days from the delivery date, as indicated by the shipment tracking information, to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If the jewelry is damaged or tarnished it is no longer eligible for a return.

To start a return, you can contact us at +1 (407)-978-7151.  Please note that returns will need to be sent to the following address:

ICEMANCUSTOMS RETURNS 

5470 E Busch Blvd PMB 503 Tampa Florida 33617

(PLEASE INCLUDE ORDER NUMBER AND NAME)

If your return is accepted, you will ship the goods back. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at +1 (407)-978-7151

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shopicemancustoms.com or +1 (407)-978-7151.