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Frequently asked questions

Got Questions? We Got You Covered.

Is your jewelry real gold and diamonds?

WE MAKE JEWELRY IN EVERY MATERIAL FOR EVERY CUSTOMER. OUR PRODUCTS ARE MADE FROM A RANGE OF MATERIALS BASED ON THE CUSTOMERS REQUIREMENTS.

Do you offer custom designs?

ABSOLUTELY! WE SPECIALIZE IN CUSTOM PIECES. SHARE YOUR DESIGN IDEAS AND WE’LL BRING THEM TO LIFE WITH PRECISION CRAFTSMANSHIP.

How long does shipping take?

FOR READY-TO-SHIP ITEMS, ORDERS TYPICALLY ARRIVE WITHIN 5–7 BUSINESS DAYS (US). CUSTOM ORDERS MAY TAKE 3–4 WEEKS DEPENDING ON DESIGN COMPLEXITY.

What is your return policy?

WE ACCEPT RETURNS WITHIN 14 DAYS FOR NON-CUSTOM PIECES. CUSTOM ORDERS ARE FINAL SALE DUE TO THEIR PERSONALIZED NATURE.

How do I take care of my jewelry?

KEEP YOUR PIECES SHINING BY AVOIDING MOISTURE, STORING THEM PROPERLY, AND GENTLY CLEANING WITH A SOFT CLOTH.

How do I know my ring or chain size?

CHECK OUT OUR SIZE GUIDE FOR EASY TIPS ON MEASURING YOUR PERFECT FIT AT HOME.

NEED MORE HELP?

Visit our Contact Us page — we're happy to help!